Posts Tagged ‘email marketing’

6 Systems Or Processes That May Need Updating In Your Business

systems or processes that may need updatingIt is easy to get stuck in a rut with your systems or processes while running your business. All to often do I see business owners with the mindset “if it ain’t broke, don’t fix it!” But that is not wise for entrepreneurs. The world we live in is nothing but constant change. There will always be a new program, new app, new service that could possibly be serving your better, or maybe even saving you money. I just finished reading a great article that got me inspired to double check some of my processes. This in turn got me thinking – what else could maybe be improved? I have pulled together a list of six things that you should check on that you may not have investigated in a while that could improve productivity AND profitability.

Website

When is the last time you went really took a good hard look at your website? When is the last time you changed the content? When is the last time you had someone reach out to you based on your website? If you can’t remember the answer to any of the above questions, this one definitely needs to be a priority. So much has changed with website platforms, SEO, mobile optimization, and lead generation. Websites are so much easier to manage now, and the old SEO rules definitely no longer apply. (Check out 18 SEO Myths You Should Leave Behind from Hubspot – GREAT suggestions to help get you started on this front.) Your website is definitely your first impression – so make your first impression your best. Call your web guy to start a refresh. If you don’t have one, I recommend this guy.

Server vs. Cloud

It used to be that small businesses had little choice when it came to centralized data storage or application sharing. They had to buy an expensive server and pay someone to maintain it. Then every few years buy a new one and start over. The reality was that most small businesses would hold on to a server for many years past the time it should have been replaced – and they would not pay to have it maintained anywhere near as much as they should have! The great news is that with mobile devices and cloud technologies, the need for small businesses to maintain a server of their own has been significantly reduced. Many small businesses that do fairly standard “office” tasks with their technology are great candidates to retire their old server and take advantage of a variety of cloud-based services that can offer many advantages to even a brand new server. If your business has an in-house server sitting lonely in a closet somewhere, it is highly recommended that you review the functions that server provides and evaluate if certain cloud services can be a safer and more cost-effective option for you.

FYI, technology has moved very fast and a lot has changed in the last several years, so don’t dismiss cloud services out of hand. A lot of misinformation gets shared by people who simply are repeating what others told them – and it’s often outdated and/or no longer relevant. Seek out qualified advice from a technology professional who is fluent in the many cloud technologies available. There are IT firms out there who are behind the times themselves and will still recommend servers to small businesses that would do better without one.

CRM

There are a lot of CRM programs out there. In the beginning, they were all very cumbersome and hard to set up since you had to put a lot of work into the set up. Truthfully, a lot of small businesses don’t even really need all the functions they provide, and you end up spending a lot of money on a program that you only use a fraction of. Based on your need and the size of your business, I recommend checking out this article which covers pricing, features, and the type of support provided for small business, very small business, what is free, and what is best for start-ups. I also found this article helpful, and showcases even a few I did not know about. Personally, I find a lot of usefulness out of using Trello, which is also free.

Email Newsletter

When is the last time you updated the look and feel of your newsletter? Is it still the same template that you started with years ago? While continuity can be a GREAT thing in many cases, you also need to be up with the times when it comes to visual design. People are really drawn to images and video.  Take a look at your newsletter template and see if you think it really grabs the end user like it used to. You don’t want people to just scroll past something – you want to catch their attention.

Credit Card Processor

So much has changed in the credit card industry over the last 10 years. The mobile device revolution spurred a variety of mobile card processing services such as Square. It is now almost trivial for any small business to process credit cards. The reality is that customers look down upon those businesses that do not, so it is in the best interest of a company to make sure they can take credit cards – even if they only run a few per month. The question, however, is which credit card processor to use? Traditional credit card processors have some overhead costs that the newer generation of processing services do not. However, the per-transaction costs of the newer services are higher and eventually those fees add up to cost more than a traditional processor would. So what is a business to do?

The best advice is to find a person you can trust to give you good information regarding credit card processing. There is usually a fairly defined break-even point for most businesses where the fee structure of a traditional processor starts to save them money. Additionally, the costs associated with a processor can fluctuate over time so it is a good idea to make sure your current processor is still offering competitive rates. A trusted credit card professional can evaluate your costs and advise you if you should stick with who you have or look at another processing company. Ask around your area to find someone trustworthy, or if you need help, I can offer some referrals to trusted professionals my company uses.

Accountability

It is easy to get caught up in the day to day tasks and not think about the next level. When is the last time you sat down and mapped out the next 90 days of what you wanted to accomplish in your business? Last month I sent an email out to my list promoting my 90 Day Plan that I teach my clients – and more importantly hold them accountable to. Typically this should be done quarterly – but I say it is never too late to make a plan. So what it is mid July. It is never too late to map out a plan, set goals, examine processes to achieve those goals, and have someone help you stick to it. I encourage you to do it, and if you need help, please call me!

These are just the first six that popped into my head, also some that I have witnessed for myself from some other businesses. I am sure there are many more. So think about it – what systems or processes do you need to take a look at? What have you not paid attention to lately that you should? I highly recommend giving your business a tune up. You never know how much money AND time you could be saving.

 

How To Speak With Substance, Sizzle & Soul

Substance, Sizzle & SoulI had a meeting with a new client this week to discuss leaving her job to open her own agency and become an entrepreneur. In the midst of all her excitement, the only glimmer of fear I saw was when she was asking if I would help her learn how to promote herself when she was talking to people. The answer is of course, but how will I do that? By teaching her to have a real conversation with someone that will have substance, sizzle and soul. What in the world is substance, sizzle and soul? What does that have to do with running a business?

Everything.

To understand substance, sizzle and soul, let me introduce you to a new mindset. Years ago I was awarded a great opportunity to work with Dr. Kathy Cramer. Kathy was the founder of ABT Action Coaching, which stands for Asset Based Thinking. This type of thinking helps you change the way you see yourself – so you can change anything. By transforming the way you see your own influence and thoughts, you can improve your leadership and your performance exponentially. Incorporating ABT into EVERYTHING you do with your business will help you move farther and faster to your goals. This is a technique that every entrepreneur should employ in their day to day tasks. A big piece of ABT mindset is learning all about your substance, sizzle, and soul, and how it relates to you spreading your message, and therefore closing more business.

According to research, your potential client or audience member will know in the first 20 seconds if they like you or not. That’s right. You have twenty seconds. If you have not grabbed their attention in some way, then you really have your work cut out for you moving forward. So you need to make your message count. Start to follow these steps when you are out networking or trying to close a deal with a potential client:

  1. Substance – What is your message in one sentence? What do you want to happen? Your substance is essentially the basic content of what you say, meaning facts or steps to take. This should be short, and very easy to understand. It should let people know exactly who you help and what you help them do. It’s that simple.
  2. Sizzle – How will you engage? How will you make it happen? Your sizzle should have some vivid sensory detail. It should resonate with your audience so they start to believe in you and trust you. It should be the part of spreading your message that makes you memorable.
  3. Soul – Why is this so important to me? What will be the significant difference this will make? This is the part where people start to assess your integrity and credibility. Clients will start to identify if they connect with you on some emotional level.

Another way to look at this method is what I learned from my training as a Book Yourself Solid Coach and it is called your “Who and Do What Statement” and the “Why You Do It” statement.  Who and Do What should be perfectly clear – anyone should understand it. Your Why You Do It is your opportunity to connect with them on a personal level to establish trust. These are all key elements when you are speaking to people.

So whether you are on stage selling yourself, working the room at a networking event, or you are sitting across the table one on one with someone, you have to structure your message with substance, sizzle and soul.

Are you going to be amazing at this right out of the gate? No. This is going to take a lot of practice. Focus on the steps, but at the same time speak from your heart. When you are coming from a place of authenticity, you will begin to attract the people you are meant to work with. Isn’t that really what this is all about anyway?

 

Want A Thriving Business? Focus on Two Things

thriving businessI am about to celebrate 15 years of being in business with my husband. Our company, MB Tech, Inc., is a technology company that has seen a lot of changes over the years. Since we are planning a lot of fun surprises and taking a walk down memory lane, it has brought up a lot of memories of how we made it this far. Amidst all the planning, the remembering back, and even the day-to-day operations, there is still only one question that I get the most often:

What would you say the secret to your success is?

That’s easy. I can answer that with two words. The first one is DISCIPLINE.

When we first started running our company, we naturally fell into our prospective divisions. He handled all the IT stuff and I handled the sales and marketing. We both had to grow with the technologies that allowed us to do our jobs, but we still stayed focused on what we needed to accomplish in order to make our company grow.

So as the marketing arm, my duties have really grown over the years. I started out networking all the time – at every event I could find. We did not have a brick and mortar – still don’t – so getting out there and putting in the face time was key. Then came email marketing, then came social media, and now the most prevalent – video marketing. Somehow, business owners are expected to maintain a marketing presence and still do whatever it is their business does.

I understand this can be hard for a solo-preneuer. That is where the discipline comes in. Myself, I have a schedule that I follow to the letter that I follow. Every day, week and month I have a deadline of some sort. And I follow it. I figured out what represented our company the best and I ran with it. For us, this is STILL networking face to face, social media/email and treating the people that know and love us with respect to keep the referrals coming. That is the discipline. But I am a crazy, super Type A individual and actually enjoy this level of organization. I am not not normal.

The fact of the matter is most people are not disciplined to this degree. But what do you do if you simply can’t be everywhere? You have some discipline, but simply not enough hours in the day. I totally get this. It happens. I am no saint, sometimes we are late on the marketing deadlines I set for our company.

This is where the excuses come in. I hear excuses from my clients and colleagues all the time as to why something is not getting done. Excuses and whining WILL NOT GET YOU THERE. Yes, I said it. STOP WHINING. If you want something bad enough, you will find a way to make it happen. If you can’t be the one to get them done – then you have to delegate.

Discipline also means knowing your limitations. No one can do everything. I delegate plenty. In order for a small business to succeed, the next thing you need is to have is someone holding you ACCOUNTABLE. This can be a business coach, peers in your or complementing industries, virtual assistants, etc. who will not only help you accomplish tasks, but to push you to the next level.

I am not suggesting jumping into something blindly. I am saying have a plan. If you need help, call me, call a coach, call a trusted colleague, just call someone. Formulate a plan, realistically plan who is going to do what and when – and then actually do it. This type of DISCIPLINE, partnered with ACCOUNTABILITY is really the secret to any business’ success.

Final thought – don’t get caught up on hiccups. Life is full of hiccups. Roll with it. Don’t let delays, failures, or flat out not knowing how de-rail you. Find someone who can help you. Google it. Do whatever you have to do. Just get back on the horse. I believe in you – you should too.

 

Video – Why It Is Becoming The Most Effective Form of Marketing Your Business

video marketingI recently wrote several posts on how to utilize video to market your company. Already in 2017 we are seeing massive strides in the way companies are using video to market their business, as well as the platforms making changes allowing you to take your video to the next level.

Just last week, Facebook announced new ways to watch videos on Facebook that include bringing sound to the videos in the news feed as you scroll, adjustments to make the videos shot vertically look better on mobile devices, a new watch and scroll feature that allows you to keep watching the video but allowing you to keep scrolling through your feed, and a new app for watching Facebook videos on TV with the use of an Apple TV, Amazon Fire TV and Samsung Smart TV.

YouTube traffic expanded more than 40% since last year, and continues to have a billion users watching millions of hours every single day. The thing you have to remember is that these are not super high quality edited videos by professionals. These are quick and easy videos that people are simply using cell phones to shoot in many cases. But that is getting it done. The content is out there, you are creating a relationship by being in front of them and it is increasing your credibility.

It is also rumored that Google and Bing are both testing video incorporation into their search results – meaning your Google ad or other content will get better results if it is a video. That is awesome!

Video is really leveling the playing field when it comes to marketing your company. For a small business, video is an inexpensive and relatively quick way to get in front of your target market. It allows you to connect with your audience in ways you never could before. You can answer frequently asked questions, showcase new products, interview happy customers, demonstrate your products, the list goes on and on.

So what are some more ways you can use video to market your business?

  1. Add video to your marketing emails. Studies show it will boost your click through rate by 200-300%
  2. Embed videos on landing pages of your website. This will help boost your website’s SEO. Sixty-five percent of people will visit a website after viewing a branded video they find online or via social media channels.
  3. Start utilizing the Facebook Live video feature. Facebook gives more attention to live video and will therefore make sure it shows up in a person’s feed. For those of you using this feature already, you may have noticed a recent spike in views thanks to this change in their algorithm. Don’t forget to save it to your camera roll on your phone so you can upload it to YouTube for additional exposure.

I recently read a quote that said “To not have any kind of video support and/or strategy that lives with and/or complements your existing communications would be a fool’s errand. It’s time to learn to love video.”

I completely agree. The age of using video to market your business is definitely here and I am sure we will see a lot more this year in technological advances that will make it even more simple to do. Time to quit dragging your feet and get started.

 

 

 

 

Lessons 2016 Taught Us – And What To Do About It

key-to-success2It is safe to say that 2016 was quite the year for everyone. Whether you are focusing on politics, pop culture, the economy or simply your own life, I am sure if you take the time to take a look back at your calendar or some of your emails you could refresh your memory on some major events and life lessons that help to make you who you are today. For entrepreneurs, this is a very important task. If we are not learning – we are not growing. We must do what makes us uncomfortable in order to grow and thrive in our business. So I did just that. I took a look at my emails, and my social media posts and here are some great reminders – that I often say to myself – that I think everyone should say to themselves as they embark on the New Year.

Things may come to those who wait, but only the things left by those who hustle. — Abraham Lincoln

This is so true. All too often we get caught in a routine or the new normal. We are stuck in a rut of just doing what is on the schedule and and we lose sight of a goal or a dream. A lot of people have ideas or vision – but not nearly as many actually take the time to get out there and find out what it takes to accomplish that vision. My advice? Time will pass regardless, so why wait on achieving your vision? Right them down your goals and post them in your office. Start at the end and work your way backwards. Get help. Ask questions. Study those who have done something similar. Hustle means, well HUSTLE.

Don’t cling to a mistake just because you spent a lot of time making it. – Dr. Laura Schlessinger

I think a lot of entrepreneurs are guilty of this one, including myself. I know it is easy to become gun shy when you mess up. All of the sudden that is the only thing you can focus on and then you spend all of your time focusing on how not to do THAT again. I am here to tell you – don’t waste your time with that. Mistakes are an important part of learning. It is just as important to learn what NOT to do as it is what TO do. When you start to focus on the negative, all you are doing is putting the energy out there that will attract more negativity. Mistakes are simply part of life. Don’t let them hold you back.

A strong spirit transcends rules. — Prince     OR      Either I will find a way or I’ll make one. — Philip Sidney

This one is one of my favorites. I have built my entire company on finding a way. When my husband and I first started helping people with their technology back in 1995, very few people even knew what the Internet was. We had to make up the rules as we went along. We were literally learning as we went. Think about how far technology has come in the last twenty years and you can understand why we were flying by the seat of our pants most of the time. We had to learn as went, come up with programs and packages based on what our clients needed, and find a way to make money at it. Was it scary? Yes. Would I do it again? Yes. I have written about this before: the answer is always yes, and then you find a way.

Stay afraid, but do it anyway. What’s important is the action. You don’t have to wait to be confident. Just do it and eventually the confidence will follow. – Carrie Fisher

Courage and confidence does not mean there is an absence of fear, but rather there is something more important than the fear. Heard that somewhere, but it is very true. My coach Michael Port always said “Get comfortable with being uncomfortable.” A little fear never hurt anyone, and I am certain that many successful people still operate with an element of fear. But this quote could not be any more poignant. Just do it. Confidence will follow or possibly a mistake –  but you will learn and grow.

You can reach your goals a hell of a lot faster when you have help. — Lou Bortone

Love this one from my friend Lou. And he is so right. I, myself, was once afraid to ask questions. I was scared to reach out for help. Once I signed up with my first coach, all of that disappeared. If you are waiting to ask someone for help – then STOP IT. Not one person on this earth can possibly know everything, but for some reason I continually see entrepreneurs trying to do everything themselves. INVEST IN YOURSELF. Invest in your education. Whatever it is you need help with, then go get it. Maybe it is mapping out the steps to your next big thing. Maybe you just need some motivation or a slap across the face. Whatever it is  – just do it. This is exactly why I created my Accountability Program. Contact me to learn more. Even if it is not me – just contact someone.

The key to success is learning how to monetize what you had to learn the hard way. — Danelle Brown

Every entrepreneur I know has to learn something the hard way. There is no definitive map to success. It is full of twists and turns that you have to overcome and learn from. Whether it is figuring out how to launch a new product to the masses, writing a book, coming up with a new program, or simply paving the way on something that does not exist yet – if you have the knowledge, then figure out a way to package it and sell it to people that want to do the same thing. Life is full of mentors who went on to teach others how to do what they had to struggle to learn. You could be next.

I could go on and on with inspiring quotes, but I believe you get the idea. 2017 needs to be a game changer for you. I am excited for all of us. So share with me and my readers – what is the next big thing for you? Post it in the comments and let’s all cheer each other on.

 

 

Using Video To Promote Your Business – Part Three: Platform

using video to promote your businessIn my last two articles, we chatted about using video to promote your business. We focused on what to talk about, and the ever popular question of the equipment you need to get the job done. Now that we know what to say, and the video is recorded and ready to go, the next question naturally is:

What Platform Do I Post My Videos On?

Here is where I see a lot of people get overwhelmed. Yes, there are a lot of social media platforms to choose from. It is true that every single platform promotes the use of video to their feed, and yes, videos get more visibility and engagement. But where do you start? I am going to outline a few simple steps to get you started that will be easy to manage so you don’t get confused or frustrated and then give up – which defeats your purpose.

Your Website

Remember – all roads should lead to home. You own your website, you do not own Facebook or Twitter or any of the other ones. It is YOUR content, so make sure you are loading it onto your website. The perfect place to do this is your blog. Instead of writing a lengthy article, you can post a vlog instead! You can then create a simple email newsletter to your subscribers (something you also own) that showcases a link back to your website where they can watch the video. This also helps with your SEO, so this is a win win – and a must-do first step.

YouTube

There is no denying the most popular and most used video site on the Internet. Creating a YouTube channel is simple, and free. So why would you not have a YouTube channel? There are various ways you can upload a video to YouTube. You can either use YouTube directly – they make it super easy with a button that says “Upload”, or if you have a Mac you can use your iMovie software to upload it after you have done your editing. In the video link I included above, it also describes how to give it a proper title, descriptions, and tags to help make sure people on YouTube that are searching for what you are talking about find it. YouTube is owned by Google – so you are doing yourself a disservice if you are not uploading your content to the #1 search engine.

Facebook

It is the number one social media network out there, so that is hard to ignore. They even make it super easy for you now with their Facebook Live feature. Simply turn it on on your phone and start talking. You are then LIVE on your FB page and can even talk to your followers in real time and answer questions. If you are going this route, remember two things. First, advertise when you will be on Facebook Live so people can plan on tuning in. Second, save your video to your phone so you can then upload it to your website and YouTube. The beauty is that even when it is no longer live, FB still considers this great content to show your followers, so your content will still get a lot of attention even if it is not being seen live.

Twitter

If your followers are more the Twitter type, then you will want to be using Twitter’s video platform, Periscope. Periscope is a live streaming app owned by Twitter that allows you to share and watch live video broadcasts. You will need to download the app for this, but once you do, here is a great step by step tutorial on how to use Periscope. Remember, make sure you save your broadcast to your camera roll so you can utilize it on other platforms if you choose.

From here, the sky is the limit. You can post it to Pinterest, Instagram, Tumblr, LinkedIn, StumbleUpon, Vimeo, you name it. But ask yourself – where is my target market hanging out? Which platform do you have the most quality engagement? Just because these platforms exist does not mean you have to be everywhere. Be where YOUR target market is, and where they engage with you.

And here is a tip:

One GREAT place to learn where they are coming from, is to go into your Traffic Sources in your YouTube Analytics. You can learn how to do this here.

Bottom line: always post to your website, YouTube, and whatever social media channel that you are actively engaged in with your followers. You are one person, there are only so many hours in the day. So make them count.

Video is not going anywhere – so it is time to make it part of your online marketing. If you have questions or need help, don’t hesitate to contact me. In the meantime, I would love to hear your thoughts in my comments below!

Using Video To Promote Your Business – Part Two: Equipment

using video to promote your businessLast month I got all of you thinking about using video to promote your business. We tackled the first elephant in the room – What do I even talk about in my video? Now that we have that squared away, let’s move on to the number two question that comes up:

What Equipment Do I Need To Make Videos For My Business?

This particular piece can easily get out of hand. I am not here to tell you to go out and start spending a lot of money buying equipment that could possibly scare you and therefore prevent you from following through. So let’s just start with the basics, and then move up from there.

  1. Phones/Mobile Devices: Yes, your smart phone or tablet, as most of you know, is perfectly capable of taking an excellent video. I am a Mac girl, so my experience comes from using an iPhone or an iPad. With all the latest upgrades, especially with the iPhone 7, your phone is VERY capable of taking a high quality video. Once it is on your phone, you can save it or immediately publish it to a social media platform. (We will cover this in more detail in part three.)
  2. Laptop Built In Camera – if you have a Mac, they already come with a built in “iSight Camera.” You can utilize this to record a video to your desktop which you can then publish multiple places, or to go live on Facebook or YouTube. Simple, easy, and right from the comfort of your desk chair. If you have a PC, models will vary, so check to see if you have one.
  3. Video Camera – these are the types you can buy at stores or on Amazon. My camera that I use a lot is an Everio, but you can use a multitude of cameras such as an Olympus, Sony, Panasonic or GoPro. Keep in mind you make sure whatever you buy is compatible with the video software you will need to edit your video and get it ready to publish. These cameras start out at $250 and go up from there depending on the features.
  4. Tripods – If you are using a camera or phone, I definitely recommend getting one of these. No one wants to watch a shaky video. If you are starting small – as I would recommend – you can get a tripod for your iPhone or iPad from caddiebuddy.com. If you have a separate camera, I use the AmazonBasics 60″ Lightweight. It is very versatile and comes with a bag to carry it in.
  5. Microphones – I find when using my iPhone or iPad a microphone is needed. Especially for videos that are done outside. I recommend the Lavalier Microphone. They are small, lightweight, and work with iPhones, Androids or Windows Smartphones. You simply plug it into the headphone jack and you are ready to go.
    If you are doing video from your desktop, my good friend and video guru, Lou Bortone, recommends the Blue Snowball microphone. This is mainly for recording podcasts, or another use would be live videos to YouTube or Facebook.

Do I need any special software to produce these videos now that I have taken them?

Depending on what type of computer you have, chances are you already have the software you need. In my case, I use iMovie which comes standard on every Mac. iMovie allows you to play with the sounds, adjust the brightness, add subtitles, and so on to make your video awesome. If you have a PC, Microsoft has made it difficult for their users since they no longer include Windows Movie Maker. It is possible that your computer may have come with a third party software, but there are so many varieties of movie editing software there are no standards.

I would also encourage you to check out Animoto. Especially if you own a PC. This is a monthly subscription service that is VERY versatile. You can upload pictures, videos, choose your captions, add music and really create a great video that can easily be shared to all your networks with the click of a button. They just last week rolled out new features that include voice-over controls, new customized text controls and more options to create collages and layouts. You can also do a lot of these features with iMovie for free. If you need help with that, fortunately the Apple Store has classes on iMovie that are very inexpensive, and they offer one-on-one training so you can ask as many questions as you want.

Once you become more advanced you can buy more complex video editing software, more advanced cameras, a green screen, you name it. But the reality is – most business owners don’t need all of that. You will do fine just by getting your face and voice out there on a consistent basis while providing good content relevant to your audience.

My advice? Start with your phone and a tripod of choice. From there you can choose to share it to Facebook Live, YouTube Live, or just save it in your phone and then export it to whichever video software you have on your computer.

Got questions? You can contact me here. Good luck and feel free to share your videos with me!

 

 

Using Video To Promote Your Business – Part One

using video to promote your businessIt seems using video to promote your business is all you see anymore when it comes to fresh ideas for marketing. And with good reason. Video is completely exploding. Just the new features of video inside Facebook alone can make your head swim. Video is really escalating your ability to connect with your followers and fans in ways we weren’t even thinking about as little as a year ago. But you cannot ignore the facts:

  • Videos have a 135% greater organic reach compared to photos.
  • Between April and November of 2015, the amount of daily video views on Facebook doubled from 4 billion to 8 billion.
  • Videos used in emails lead to 200 – 300% increase in click through rates
  • YouTube reports that mobile video consumption rises 100% EVERY year.
  • After watching a video, 64% of users are more likely to buy the product they just watched about.

But enough about that. We know we need to do it, but there are several reasons holding most entrepreneurs back.

They don’t know what to talk about. They think it is hard. They think they don’t have time. They don’t know how to begin.

It is time to change that way of thinking. So I have put together a series of articles that will give you the information you need to start chipping away at this beast one step at a time. I have broken this down into three digestible parts so hopefully you won’t feel overwhelmed.

Today we are focusing on Part 1: What do I talk about in my videos?

Think of videos the same as a blog. Brainstorm relevant topics that your customers or clients want to learn more about. Every video should be educating your audience somehow on either how you can help, or giving valuable answers that will help them accomplish something, thereby painting you as the expert. Below is a list of topics to get you started:

  1. Instructional Videos
    This one is always helpful and typically the most sought after on YouTube. I know everyone reading this article has looked up a video on YouTube to learn how to do something. It is the same with what you do for a living. Show people various ways you can help them, or they can help themselves, by doing a quick instructional video.
  2. Introduce Your Staff
    The best way to get people to know, like and trust you is to get in front of them. Introductory videos to yourself and your staff will help people feel like they already know you, hence feeling like they are your friend. People like to do business with their friends.
  3. Testimonials Of Happy Customers
    EVERYONE reads the reviews on something, so why not put a review in video form? Ask one of your raving fans to let you record them giving a testimonial.
  4. New product announcements
    If your business is constantly getting in new merchandise, stop and take a quick 30 second video about the latest and greatest product available at your store! This works great for restaurants too!
  5. Question & Answer Videos
    This one is super easy. It is just you, sitting in front of the camera, answering commonly asked questions. End each of those videos by giving your viewers opportunities to contact you with more questions. This not only helps your viewers, but it really establishes you as the category authority.

My suggestions is to not jump into something that will overwhelm you. Start with doing a quick video once a week. You can either film four videos in one sitting and release them once a week, or you can make the time to sit in front of the camera weekly. Either way, you are delivering great content on a weekly basis that your followers will come to love and expect. The key here is consistency. Decide how often you will do it and stick to it. I promise – the results you will get will be worth it.

So now that a HUGE piece of what holds people back (the whole, “what do I talk about thing”) is out of the way, the next article in my series will be the next big stumbling block: equipment. I will go over simple ways to get you started – that you probably already own.

Are you feeling better about taking on video? If not, give me a shout and we will figure this out together. 

Three Fears Entrepreneurs Must Overcome

fears entrepreneurs must overcomeWhen I first started my coaching business almost eight years ago, I have to admit I was crazy scared. Even though I had been running a successful company for the past seven years with my husband, I had my fears and doubts about being as successful with this new branch to our company. Every entrepreneur has doubts and reservations, but what makes a successful one is the one that has the ability to not let the fear prevent him or her from pushing forward. Having been coaching entrepreneurs for the past eight years, I am seeing a trend of the types of fear that tend to hold people back, thus preventing growth and success.

Fear Of Change

I know what it is like to not want to change anything out of fear that something will not work, and thus cost you money. But change is inevitable. You have to roll with it. Let’s take technology for example. The world is moving at such a rapid pace, it is imperative that you move with it so you can remain competitive. Don’t let your website become stagnant and outdated. Invest in your technology infrastructure so it is easy to do business with your target market. Learn the best platform of social media so you can speak directly to your audience and form relationships. All of these things can be frightening. I have seen many a business not want to change their website or infrastructure because they are afraid of possible hiccups. Let me be clear – if you don’t stay up to date, your customers or clients will find someone that is.

Fear Of What Other People Think

This has happened to me multiple times over the years. Let’s take my website for example. I have never really been a fan of my website. I always put together what I thought was the “proper” business site that would attract my target market. Boy, was I wrong. I was stifling my creativity and my personality. And I did it repeatedly. I thought if I did what I wanted, I would scare off would-be clients. I was completely wrong. I finally stopped caring that I was going to upset someone and embraced what I teach my coaching clients: THE RED VELVET ROPE POLICY. RVR, in an extreme nutshell, means you only work with the clients that energize and inspire you, and motivate you to do your very best work. So I changed my website – from top to bottom. I put together a site that I feel will attract the people I am meant to serve. And I could not be more excited about. But it took guts. It took getting over the fear of what other people will think when they see my website for the first time. Some people may not like it at all – and that is OK! I am clearly not meant to work with them. AND THAT IS OK! You are never going to please absolutely everyone, so stop holding back something you are wanting to do out of that fear.

Fear Of Growth

This is a big stumbling block I see with business owners. They want to grow, but are afraid of what comes along with growth. With growth comes greater responsibility, new systems to learn, new employees, new processes and new challenges. It is easy to sit back and maintain the status quo – but that will never get you anywhere. My advice is that you assemble your very own “Business Dream Team.” If you are taking on growth, you need a team. Schedule appointments to talk with your banker, accountant, tech person, whomever you need, and formulate a plan to move forward. Most importantly – have someone hold you accountable to get it done. That is where I see most business owners mess up. They have big plans, know all the numbers, but get side tracked by life or FEAR and never accomplish their goal. Don’t let fear hold you back. If you need help, get help. You can do it.

I spent a lot of years being fearful and trust me – ain’t nobody got time for that! Embrace your fear head on. Maybe you will mess up. That is okay. At least you have learned what not to do. Don’t let your fear of what could happen – make nothing happen.

How To Make The Most Out Of Your Email Marketing

email marketingEmail marketing used to be the only online method a business owner had to keep in touch with their clients and potential clients. When social media came along and made things easier, email marketing started to get somewhat of a bad rap. However, everyone should keep in mind – and this is the one thing I tell all my clients – email is never going anywhere. It is also the thing you have total control over, meaning you own your list – you do not own Facebook. It is imperative that you continue to keep in touch via email. Even if your email is not officially “opened”, the chances are it is seen anyway in the preview section of most people’s email accounts. Seeing your name keeps you top of mind. But how does a business owner make the most of their email marketing? Here are some helpful tips that will assist you in getting the most out of your email marketing.

  1. Send more than just a monthly newsletter
    Most email programs do not limit the amount of times you can reach out to your list in a month. So why not mix it up a bit? You can use your software to welcome new clients each month, send appointment reminders, birthday greetings, holiday wishes or even special events that your company is having. Think outside of email: what would you reach out to your clients and send them if you were mailing something via snail mail? The sky is the limit on thoughtful emails that could lead to your next sale.
  2. Segment Your Lists
    This is especially true if you are very specific with certain emails. For example, the topic of your blog you are promoting may be targeted to a specific group of people. Take a technology company for example. Maybe they are giving tips on something that is Windows related. That company should have at least two lists: one for Windows users and one for Mac users. That way you are sharing relevant content to your list and not annoying some of your clients with information they don’t care about.
  3. Utilize the AutoResponder feature
    This is the most under-utilized feature of most email programs. Typically there is a thank you email once someone signs up to be on your list and that is it. Take the time to set up several follow up emails. For instance if the first one is a welcome, the second auto-responder could go out a week or two later asking a specific question related to why they signed up. For example if you were selling a product, you could set up several auto-responders to go out to make sure the customer is satisfied or to see if they have any questions. Perhaps even asking for feedback can be an option. This keeps you top of mind, as well as provides good customer service.
  4. Make sure it is mobile friendly
    More and more people check their email on mobile devices. I have seen stats that range anywhere from 50% up to 80% on my clients’ reports that show mobile devices are how the emails are being opened and read. With that in mind, you want to make sure you select a mobile friendly template, or if you are making your own make sure it is easily read on a mobile device. We are all guilty of not reading an entire email if it is cumbersome and just moving on from frustration. If it is hard to read, you will lose the attention of your audience.
  5. Re-engage the users that did not open
    I know that Constant Contact provides detailed reports on who opened and who didn’t open your email campaign. You can run a report and select all the unopened email addresses, change the subject line to see if that helps to get their attention, and send it again. The important thing is to try. People get a lot of email, so it is important to try sending it again to see if it helps your open rate – which hopefully leads to more sales!
  6. Actually use it!
    This one seems simple, but it is sadly true. Everyone knows they need to send emails, but they get bogged down with what to put in them, not enjoying the process, or a myriad of excuses of why they don’t have time to get it done. Let me be clear – if you are not emailing your audience you are missing multiple opportunities to connect with them. Email is a MUST. So if you need help getting it done, then find help.

In full disclosure, I am a Constant Contact fan. I have been a faithful user since 2007. I have seen a lot of changes in the way the email programs work in the last nine years. But one thing remains the same – people still check their email, and people are definitely influenced by great subject lines and dramatic images. So stop putting your email marketing on the back burner and make the most of the most precious asset your business has – your list.

So  tell me about your email plan. What system do you use and why?